Privacy Policy

Name: Frontline Solutions Group Ltd
Telephone: 07767 529529

Effective Date: 6 July 2026

1. Introduction

Frontline Solutions Group ("FSG", "we", "our", or "us") is committed to protecting your privacy and ensuring your personal information is handled responsibly and securely.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit www.fsgtransport.co.uk, contact us, or use our vehicle transport services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy laws.

2. Who We Are

Frontline Solutions Group

Highdown House

11 Highdown Road

Leamington Spa

Warwickshire

CV31 1XT

Company Registration Number: 16155452

Email: info@fsgtransport.co.uk

Telephone: 07767 529529

If you have any questions about this Privacy Policy or how we use your data, please contact us using the details above.

3. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

Name

Company name

Email address

Telephone number

Postal address

Collection and delivery addresses

Vehicle registration numbers

Vehicle make, model and VIN (where required)

Billing information

Payment details (processed securely through third-party payment providers)

Information You Provide

When you:

Request a quotation

Submit an enquiry

Book vehicle transport

Complete forms on our website

Technical Information

When you visit our website we may automatically collect:

IP address

Browser type

Device information

Operating system

Pages visited

Date and time of visits

Cookies and analytics data

4. How We Use Your Information

We use your personal information to:

Provide vehicle transport services

Arrange vehicle collections and deliveries

Respond to enquiries

Prepare quotations

Process bookings

Communicate with customers

Provide customer support

Improve our website and services

Comply with legal obligations

Prevent fraud

Maintain business records

Where you have given permission, we may occasionally send information about our services. You may opt out at any time.

5. Legal Basis for Processing

We process your personal information because:

It is necessary to fulfil a contract with you.

You have provided consent.

We have a legitimate business interest.

We are required by law.

6. Sharing Your Information

We do not sell your personal data.

We may share information with trusted third parties including:

Drivers and transport partners

Fleet management systems

Payment processors

IT and website providers

Professional advisers

Insurers

Law enforcement or regulators where legally required

All third parties are expected to keep your information secure and confidential.

7. Data Security

We use appropriate technical and organisational measures to protect your personal information against:

Unauthorised access

Loss

Misuse

Disclosure

Alteration

Destruction

While we take every reasonable precaution, no online transmission can ever be guaranteed to be completely secure.

8. Data Retention

We only retain personal information for as long as necessary to:

Deliver our services

Meet legal obligations

Resolve disputes

Maintain accounting records

Protect our legal rights

When data is no longer required, it is securely deleted or anonymised.

9. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Remember your preferences

Analyse website traffic

Improve website performance

Understand how visitors use our website

You can control or disable cookies through your browser settings.

10. Analytics

We may use website analytics services such as Google Analytics to understand how visitors use our website.

These services collect anonymous information including:

Pages viewed

Time spent on pages

Device information

Approximate location

Referral sources

This information helps us improve our website.

11. Marketing Communications

If you choose to receive marketing communications from us, we may contact you regarding:

New services

Company news

Promotions

Industry updates

You may unsubscribe at any time using the link in our emails or by contacting us directly.

12. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate information

Request deletion of your data

Restrict processing

Object to processing

Request transfer of your information

Withdraw consent where applicable

Lodge a complaint with the Information Commissioner's Office (ICO)

Further information is available from the ICO at www.ico.org.uk.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

14. Children's Privacy

Our services are intended for businesses and individuals aged 18 or over.

We do not knowingly collect personal information from children.

15. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your data.

16. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website with the updated effective date.

17. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact: